FAQ

Production

All of my products are beautifully handmade to order.  I design, hand-cut and create everything from start to finish. I strive for perfection in every item, but please be aware that due to the handmade nature some variations between products may occur.

Please allow 3-5 days for your order to be completed and packaged before being couriered. If you need the order before a specific date, please email me to check this is possible before completing your order.
 

Payment

Payment options include bank deposit or credit/debit card payment via paypal (at check out).

Shipping

All orders are sent via Courierpost at a flat rate of $4 within NZ, or $6 for NZ Rural delivery. If you are unsure if your delivery address is considered rural please email me to check.  Incorrect courier selection will delay order dispatch. 

For International delivery please contact me for a quote.

Once dispatched, delivery is generally overnight in the North Island and 1-2 days to the South Island. Rural delivery may be an additional day.

 

Pick Up

Collection is available by appointment. Once your purchase is paid for please email me ainslee@siennamarie.co.nz to organise a suitable time to collect.

Returns

I hope you love all of your hair treats, but if for some reason you are less than satisfied please contact me to organize returning your purchase.  

Courier charges are non- refundable (except for faulty or incorrect items).  Items must be returned in their original condition and sent via a tracked courier.

Credit Cards Through Paypal

Gladly Accepted

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